Frequently Asked Questions

Everything you need to know about shopping with Crocs™ Vietnam.

Are the products sold on Crocs™ Vietnam authentic?

Yes, we are the official distributor of Crocs™ in Vietnam. All products sold on our website are 100% authentic and sourced directly from the manufacturer.

What are the shipping options and delivery times?

We offer nationwide shipping across Vietnam. Delivery typically takes 2-4 business days for major cities like Ho Chi Minh City and Hanoi, and 5-7 business days for other provinces.

How do I choose the correct size for my Crocs?

Crocs generally run true to size, but some styles offer a 'Roomy' or 'Relaxed' fit. Please refer to our detailed Size Guide located on each product page to find your perfect measurement.

What is your return and exchange policy?

We accept returns and exchanges within 15 days of receipt, provided the items are unworn, in their original packaging, and have all tags attached. Please note that sale items may be subject to different conditions.

What payment methods do you accept?

We support various payment methods including Credit/Debit cards (Visa, Mastercard), popular e-wallets (Momo, ZaloPay), and Cash on Delivery (COD) for most locations.

How should I clean and maintain my Crocs?

For Classic Clogs made of Croslite™ foam, simply hand wash with cold water and mild soap. Avoid leaving them in high heat or direct sunlight for extended periods to prevent shrinking or warping.